Soft Skills for the Real World Online Training

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UPDATED: October 9, 2025

Beginner

This soft skills training is designed for IT professionals, job seekers, and customer service reps who want to succeed in modern, fast-paced workplaces. Learn how to communicate clearly, speak professionally, and respond to customers with confidence and respect. You’ll also build essential skills for writing resumes, acing interviews, and making a strong first impression. This microlearning course is perfect for helping you get hired, grow in your role, and advance your career.

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Quizzes
CyberVista® IT practice exams
Coaching
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What you'll learn with Soft Skills training

Maintain a professional attitude in high-pressure situations
Write clear and effective resumes
Communicate clearly with customers and co-workers
Present yourself professionally in interviews
Understand and apply workplace etiquette
Respond to feedback and conflict constructively

Soft Skills training FAQs

Who should learn soft skills?

Anyone entering or currently working in a job that involves other people should learn soft skills, whether they're customers, coworkers, or managers. If you want to be taken seriously, communicate clearly, and succeed in interviews or team environments, soft skills are essential regardless of your technical background.

Is it hard to learn soft skills?

Soft skills aren’t hard to learn, but they take self-awareness and practice. The hardest part is unlearning bad habits and learning to communicate with clarity, patience, and professionalism. This course gives you tools, language, and structure to build confidence in any work setting.

What will I learn by taking this professional skills training?

You’ll learn how to carry yourself professionally, communicate with customers, present yourself during interviews, and write a strong résumé. These are the skills hiring managers look for in any industry, whether you're in tech, retail, healthcare, or office support.

What jobs can I get by taking a course on soft skills?

This course helps you land jobs like Customer Service Representative, Administrative Assistant, or Sales Associate -- roles that rely heavily on communication and professionalism. It also boosts your chances in interviews and opens doors to long-term career growth.

Who is Soft Skills training for?

This course is for new job seekers, entry-level employees, or anyone who wants to improve how they show up at work. Whether you're applying for your first job or re-entering the workforce, this course teaches practical soft skills that help you earn respect, communicate clearly, and stand out to employers.

What our learners say

It feels like the best and the brightest people are training with you — and they are just hanging out with you and showing you the ropes.
John McCann | IT manager and CBT Nuggets learner
CBT Nuggets is exactly what I needed.
Thomas S. | Systems Engineer & Consultant
The more I put into learning, the more skills I’m going to have — and the better I’m going to be technically.
Knox Hutchinson | CBT Nuggets trainer since 2018

Study guide

Download the free Soft Skills study guide to complete this course in about 1 hours.

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