Active Listening in the Workplace Online Training

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UPDATED: October 9, 2025

Beginner

Build essential active listening skills for professionals in HR, sales, customer service, and any team-based role. This course teaches you how to reduce workplace miscommunication, respond with empathy, read body language, and improve focus, even with ADHD or attention challenges. Learn how to avoid common listening mistakes and develop strategies for staying present in conversations. Gain practical tools to strengthen communication, improve collaboration, and create a more productive work environment.

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What you'll learn with Active Listening training

Recognize and avoid common listening mistakes
Use active listening techniques like paraphrasing and clarifying
Respond to others with empathy and professionalism
Apply listening strategies for low-focus situations
Strengthen trust and understanding in team communication
Stay engaged during conversations

Active Listening training FAQs

Who should take an active listening course?

Anyone who works with people – coworkers, customers, or clients – should take this course. Whether you're in support, management, or a team-based role, learning to actually hear what others mean (not just what they say) will make your communication more effective and less frustrating.

Is it hard to learn how to listen actively?

It’s not hard, but it does take intention. Most people think they’re listening when they’re really just waiting to talk. This course shows you how to slow down, recognize distractions, and apply a few simple habits that make you a better listener right away.

What will I actually learn by taking this active listening course?

You’ll learn what active listening looks like in action, how to spot poor listening habits, how to handle distractions (including ADHD-related ones), and how to respond in ways that show understanding – even when you don’t agree. You’ll also practice techniques you can use in real conversations at work.

What jobs can I get by taking an active listening course?

This course supports roles like Customer Service Representative, Team Lead, or HR Coordinator – jobs where listening well reduces conflict, builds trust, and helps you solve problems faster. It’s also a valuable skill for anyone moving into management or client-facing work.

Who is Active Listening training for?

This course is for professionals who rely on strong communication at work – whether you lead teams, support customers, or manage HR issues. If you’ve ever misunderstood someone (or been misunderstood), this course helps you develop better listening habits that reduce frustration and improve working relationships.

What our learners say

I didn't ever think I'd have the position I have now.
Jenna B. | Service Operations Manager
When learning a new technology, people sometimes build a wall that complicates the learning process because of the unknown. I like tearing down that wall — and having people fall in love with that technology.
Lalo Nunez | CBT Nuggets trainer since 2020
Very easy and fun way to learn. Keith Barker is my favorite, he'll throw in jokes here and there and it makes me remember certain study points. I highly recommend this app and purchasing subscriptions, it is truly worth the money.
Joshua E. | IT Systems Administrator

Study guide

Download the free Active Listening study guide to complete this course in about 1 hours.

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